Condições Gerais de Venda
Shipping costs
All sent orders are registered.
The shipping costs are calculated based on the item's weight and CTT pricing..
National Portugal Shipping
Protected Envelope = 3,50€ to 5,90€
Protected Box = 7,73€ to 8,18€
EUROPE Shipping
Protected Envelope = 5,55€ to 16,90€
Protected Box = 7,78€ to 19,13€
Worldwide Shipping
Protected Envelope = 6,35€ to 26,50€
Protected Box = 8,58€ to 28,73€
Payment Methods
The available payment methods are Paypal, Credit Card, MB Net and bank transfer.
Orders will only be shipped after payment confirmation.
Bank Transfer information: IBAN: PT50 0018 0003286057 15020 80 | BIC: TOTAPTPL
All items available in store are priced including IVA at the legal present tax rate and excluding shipping costs. If you live outside of the European Union, consider additional customs fees that could be included by your country. Stay informed during purchase. These customs fees are not Lisbon Gallery responsability.
Delivery Conditions
Delivery deadlines:In Portugal, the deliveries take around 3 to 5 working days. Worldwide shippings usually take around a week (in Europe) and two weeks (outside Europe).
Delivery Warranty:In case of damage, Lisbon Gallery compromises in returning the purchase's total value to the client. It is the client responsibility to pick up their order in the nearest CTT or delivery mail service in case it hasn't been delivered to his address. In case of the order's return to the sender due to the lack of the owners presence at the nearest CTT or delivery mail service, it's resend will only occur after the new shipping cost's payment.. .
End of stock:Clients will be fully refunded for the items that cannot be shipped due to end of stock.
Exchanges and Returns
The deadline for any exchange or return is 30 days.
Clients will be able to exchange any defected item being, in this case, fully refunded for the item's cost (shipping cost included).
There will only be accepted exchanged items in their original packaging. .
Complaint Book
To access our complaint book click the link bellow.